COVID-19 FAQs

HOW WE'RE WORKING THROUGH COVID-19

Our first and foremost concern is for the safety of our own Fair Indigo employees, the logistics workers who process and ship orders, and our production partners across dozens of workshops in Peru.

We are following all national, state, and local guidance to adhere to the safest working environments possible. We will continue to have limited office hours throughout the summer. 

Are your shipping times delayed? 

Our partner warehouse in St Louis, Missouri is operating under reduced employee density during the pandemic. Because of this and because shipping services like USPS and UPS are experiencing holiday-like volumes, your order may take longer to reach you than normal. Please allow 2-3 weeks for delivery.

Can I still make returns?

Yes, our return policies and procedures have not changed. Please allow 2-3 weeks for in-transit and processing time. 

When will new merchandise be for sale on your website?

This is an evolving situation. The Peruvian government shut down all non-essential manufacturing and transportation in early March, about a week before the majority of our spring/summer collection was to be finish and shipped. The shutdown has been extended several times, but the expected end date is May 20. This would mean our production would begin shipping from Peru around May 30 and, given the backlog expected in international shipments, it will most likely be mid-June before the new merchandise is for sale on our website.

Will you continue to launch new products?

We have over 20 new products launching in June, barring any additional extensions of the lock down in Peru. We also have new products in the works for the fall/winter season, but the shutdown in Peru and economic situation in the United States has significantly impacted us logistically and financially. As the situation unfolds, we will make careful determinations of how many new products we are able to launch. We will make every attempt to continue to restock our Essentials and offer them in new colors.

Is Fair Indigo doing a furlough of its employees?

We made the extremely difficult decision to furlough most of our office staff in Madison. We are hopeful the pandemic and economic impact will be as mild and short-lived as we can safely hope for and that we can welcome them back to work as soon as possible.

How can I reach you to ask questions?

We will make every attempt to answer any inquiries within a business day. You can contact us at:

service@fairindigo.com
1.800.520.1806 to leave a voice message

Because we are working with very limited staff, we appreciate your patience in our response times.

 

Please stay safe and healthy and thank you for your support during this challenging time.