COVID-19 FAQs

HOW WE'RE WORKING THROUGH COVID-19

Our first and foremost concern is for the safety of our own Fair Indigo employees, the logistics workers who process and ship orders, and our production partners across dozens of workshops in Peru.

We are following all national, state, and local guidance to adhere to the safest working environments possible.

 

Are your shipping times delayed? 

Yes. Our partner warehouse in St Louis, Missouri is operating under reduced employee density during the pandemic.

Also, shipping services like USPS and UPS are experiencing record-shattering volumes seven days a week as more people shop online during a pandemic. While many orders are received within a few days of shipping, please allow up to 2 weeks for delivery.

Can I expedite shipping for an additional charge?

No. Unfortunately none of the shipping services are guaranteeing delivery within the expedited windows for the foreseeable future and we will not be offering this service at this time.

Can I still make returns?

Yes, our return policies have not changed. But please allow 2-3 weeks for in-transit and processing time.

Why are many items sold out on your website?

The coronavirus has impacted Peru, where our clothing is made, more severely than most countries of the world. While our partners have largely remained safe and healthy, there have been severe disruptions in the production of cotton yarns and fabrics as well as reduced capacity at sewing facilities, including days-long shutdowns when a covid case is confirmed in a workplace.

When will you be getting new stock in?

This is an evolving answer. The situation is Peru has required us to really prioritize our production into our very best selling styles. When we have a good idea about dates for restocking, we make note of this on that style's web page. If there is no mention of a date, it is likely this style will not be re-stocked until sometime in 2021.

 

AN EXTRA CHALLENGE FOR SMALL BUSINESSES

While the pandemic has affected just about every individual and business in some way, it is particularly challenging for small independent businesses like Fair Indigo and our likewise small workshops in Peru. Larger enterprises often have the financial resources to ride out these kinds of 100-year storms to avoid going under. But we and our small business brethren have to swim fiercely just to stay afloat. And we will.

The remainder of the year will be a kind of triage exercise for us and for our partners in Peru as we chart a course through the obstacles. We thank you so much for your patience and understanding. Above everything, please stay healthy and safe!

Read more in our Blog.