Service-Returns

Return Instructions

Online Returns: 
1) LOG IN to your account.
2) Click the ACCOUNT > MY ACCOUNT link in the top right to view your recent orders.
3) Find the order from which you'd like to make a return and follow the instructions.
4) Or request a return label by email at: service@fairindigo.com 

Return Label:
If you use our pre-paid return label, make a note of the tracking number and drop in the US Mail. We will deduct $6.95 from your refund for using the label.
(overly large returns may be subject to an additional fee). Please include any special instructions for us (e.g. exchanges, gift returns). 

To use your own label, please include your order number and contact information, pay the postage, and send your return to:

Fair Indigo Returns
579 Donofrio Dr
Ste 104
Madison, WI 53719
 
Guest Checkout:
If you checked out as a guest and would like a pre-paid return label, you can request one by sending an email to: service@fairindigo.com
We will deduct $6.95 from your refund for using the label. Please include any special instructions for us (e.g. exchanges, gift returns) and send the package via US Mail.

Exchanges:
If you would like to order something else, please submit a new order on fairindigo.com or call us at 800.520.1806 and we'll be happy to place a new order for your exchange items.

Common Questions:
 
Why was there no packing slip in my package? How do I note which items I'm returning?
We have partnered with Amazon to ship our orders. Amazon usually does not include packing slips (or includes very small ones). You will receive order information via email if you provide us with your email address. You also have the option to print order details from our Online Return Center. 
How are returned items credited back to me?
Returned items are credited in the original form of payment. Refunds on shipping are credited only when an error was made on an order. 
How long does it take to process a return?
Please allow 7-10 business days from the time you ship your package back to us. We will notify you by e-mail once we have processed your return.
How do I return a gift?
Please let us know you are returning a gift and include your name and address along with the buyer's name and address. Send this information along with the merchandise to us at the address listed below. Include return instructions - would you like an exchange or refund for the gift return balance?
Please note: refunds are typically given in the form of original payment but we will make an exception for gift returns upon request. If no further instructions are included with a gift return, the refund will be given in the form of original payment. Please send gift returns to: 

Fair Indigo Returns
579 Donofrio Dr
Ste 104
Madison, WI 53719

Is there a deadline for returns?
Returns made later than six months after purchase may be subject to a restocking fee or a refund of the lowest sale price if the style or color have been discontinued. Refunds on orders dating six months or older will be given in the form of a store credit. We kindly ask you to return your merchandise in a timely manner and that all return merchandise be in sellable condition - unsoiled, unwashed, and unworn.