If you're returning merchandise you bought on thejoobles.com website, click here

Our Return Policy

We're happy to accept returns of unworn clothing in original condition (unwashed, unworn, undamaged) within 60 days of purchase. Returned merchandise that is not in new and sellable condition is not eligible for a refund.

How to Make a Return

Enter the email address used on your order to start the return process and generate a return shipping label. We will deduct $6 from your refund for the cost of the label. Please allow 7-10 days from the time you mail your return until we issue the refund.

Use Your Own Return Method

If you'd rather not use the return label, you can send your return to the address listed below. Please include your order number and/or contact information so we can locate your order.

Fair Indigo Returns
579 Donofrio DR 
STE 104
Madison, WI 53719

Exchanges

You can order a different size and/or color as you go through the return process. Or simply include a note with your return letting us know the size and color you would like instead.     

Returning a Gift

Click on the Get Return Label button and look for the link: Returning a Gift 

We'll need the original order number, your name, your zip code, and your email address. You can Exchange for something else or we'll email a Gift Certificate that can be used toward a new purchase. 

Or you can mail your gift return to the address listed below and include instructions on how you would like the gift return processed:  

Fair Indigo Returns
579 Donofrio DR
STE 104
Madison, WI 53719 

Returns Older than 60 days

Merchandise you've had in your home longer than 60 days is not considered new and may not be eligible for a refund. Delayed returns may be subject to a restocking fee or a refund of the lowest sale price if the style and/or color has been discontinued. Refunds on orders 60 days or older will be in the form of a store credit.

Google Express

If you purchased Fair Indigo merchandise on Google Express, please visit this link to request a return: https://express.google.com/orders

Questions? 

Send us an email: service@fairindigo.com