Returns

Our Return Policy

We're happy to accept returns of unworn clothing in new condition (unwashed, unworn, undamaged) within 60 days of purchase. Returned merchandise that has been worn and is not in new and sellable condition is not eligible for a refund.

How to Make a Return or Exchange

After clicking the button above to Start a Return, enter the email address used on your order to start the return process and generate a USPS return shipping label (US Postal Service). We will deduct $6 from your refund for the cost of the label. (This $6 fee is waived on your first order). Please allow 7-10 days from the time you mail your return until we issue the refund.

If you'd like us to email you a return label, please complete this form.

Use Your Own Return Method

You can send your return via the carrier of your choice (postage paid) to the address listed below. Please include your order number and/or name and address so we can locate your order.

Fair Indigo Returns
579 Donofrio Dr 
#104
Madison, WI 53719

Exchanges

You can order a different size and/or color as you go through the return process. Or simply include a note with your return letting us know the size and color you would like instead. 

If you would like to exchange for a new item, return your original order for a refund and place a new order for the item(s) you would like instead. Outgoing shipping is free every day.  

Returning a Gift

Start here then click on the 'Returning a gift?' link.

We'll need the original order number (found on the packing list that came with your order), your name and your email address. You can exchange for something else or we'll email a Gift Card that can be used toward a new purchase.

Or you can mail your gift return to the address listed below and include instructions on how you would like the gift return processed:  

Fair Indigo Returns
579 Donofrio Dr
#104
Madison, WI 53719 

Returns Older than 60 days

Merchandise you have had in your home longer than 60 days is not considered new and may not be eligible for a refund. 

Ineligible Returns

Items must be returned in new condition (unwashed, unworn, undamaged) within 60 days of purchase. Returned merchandise that is not in new and sellable condition is not eligible for a refund and will be donated or returned to sender at customer's expense. 

Questions? 

Send us an email: service@fairindigo.com