If you're returning merchandise you bought on thejoobles.com website, click here

Our Return Policy

We kindly ask you to return merchandise within 60 days of purchase and that all merchandise be in new and sellable condition - unworn, unwashed, and undamaged. Merchandise that is returned in poor condition is not eligible for a refund.

How to Make a Return

Enter the email address used on your order to start the return process and generate a return shipping label. We will deduct $6 from your refund for the cost of the label. Please allow 7-10 days from the time you mail your return until we issue the refund.

Use Your Own Return Method

If you'd rather not use the return label, you can send your return to the address listed below. Please include your order number and/or contact information so we can identify your order.

Fair Indigo Returns
579 Donofrio DR 
STE 104
Madison, WI 53719

Exchanges

An exchange is a new order. If you would like to order something else, please submit a new order online or call us at 800.520.1806 and we'll be happy to assist you.    

Returning a Gift

Please let us know you're returning a gift and include your name and address and the buyer's name and address. Send this information along with the merchandise to:

Fair Indigo Returns
579 Donofrio DR
STE 104
Madison, WI 53719

Include return instructions - would you like an exchange or refund?

Please note: refunds are typically given in the form of original payment but we will make an exception for gift returns upon request. If no instructions are included with a gift return, the refund will be given in the form of original payment to the buyer.

Returns Older than 60 days

Merchandise you've had in your home longer than 60 days is not considered new and may not be eligible for a refund. Delayed returns may be subject to a restocking fee or a refund of the lowest sale price if the style and/or color has been discontinued. Refunds on orders 60 days or older will be in the form of a store credit.

Google Express

If you purchased Fair Indigo merchandise on Google Express, please visit this link to request a return: https://express.google.com/orders